Real Time Live Chat Support Software Solution for Auto Dealers

Challenge

A leading auto sales and service company were on the lookout for effective live chat support software to effectively reach out and interact with their prospective customers as well as dealers. The company wanted to provide the highest levels of customer service and generate more revenues. The challenge was to develop reliable chat support software that was cutting-edge and would significantly increase sales by reaching customers directly via the Internet route.

Solution

Leo Technosoft developed a Live Chat Support Software that allows the client to directly reach out to the customer right from the beginning of the car buying process. This customized live chat support software delivers a sophisticated suite of customer services that guides every phase of the online car buying process. This highly automated chat support tool also helps dealers to instantly establish a relationship with customers and influence them in real-time.

Features:

• Real-time monitoring of visitors as they browse the website
• Sales service,chat and answering queries
• Shows the presence and availability status of dealers
• Predefined responses to answer frequently asked questions
• Fully controlled by the administrator who can gather customer information.
• Post chat survey and reporting tool to understand visitors better.

Technology Used

Leo Technosoft’s .Net developers have designed this live chat support software using ASP.Net and web services technologies.